🌟Head of VIP | WPT Global 🌟
🃏 About WPT Global
✅ Your Responsibilities
- Strategically oversee the operations of the VIP department, aligning actions with the broader organisational strategy and vision.
- Build and deploy dashboards
- Analyse VIP customer behaviour and interests using appropriate tooling, ensuring alignment with the overall strategic goals and vision of the organisation.
- Generate reports that provide insights for strategic decision-making.
- Collaborate seamlessly with various departments, employing a growth mindset to contribute to the development of a comprehensive VIP program for WPT Global.
- Take responsibility for creating and executing the annual budget and business plan, aligning them with the organisation's growth strategy.
- Lead VIP Managers with a growth mindset, focusing on improving customer service and cultivating lasting relationships to drive sales and customer retention.
- Plan and monitor day-to-day team activities with a strategic vision, ensuring smooth progress toward organisational goals.
- Define and implement departmental policies and procedures to support the overall strategic vision of the organisation.
- Analyse customer data to identify trends, address issues, and identify improvement opportunities using advanced tooling.
- Evaluate key performance indicators and VIP customer journey touchpoints, developing strategic goals to achieve sales and retention targets.
- Develop strategic goals for the growth and retention of VIP clients.
- Ensure the team is well-informed about special events and promotions, aligning communication with the broader organisational strategy and vision.
👀 What You Bring to the Table
- Demonstrated and successful history of Account Management
- Ability to retain high-value connections.
- Exceptional communication skills.
- A genuine passion and keen interest in poker.
- Outstanding organisational skills with the ability to maintain composure in uncertain and stressful situations, inspiring the same in the team.
- Proven ability to lead with a visionary approach, fostering a positive working culture within the team.
- Advanced proficiency in G-Suite
🌟 Why Work at WPTG? 🌟
Here's a snapshot of what's in store for you:
📈 Quarterly Performance Reviews: Regular check-ins leading to even more bonuses.
🚀Performance-based rewards: Our top-performing champs are recognised with generous bonuses.
🏡 Fully Remote Role: Work from where you thrive, with no fixed hours tying you down.
🎟 Conference & Event Attendance: Get front row seats to industry-leading events.
🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones.
💻 Tech Setup Budget: Kickstart your home office with the right gear on us.
⏰ Monthly L&D Hours: We invest in your growth and skills upgrade.
❤️ Empathetic Culture: We believe in doing the best work with care and understanding.
🌐 Full-Time Employment Everywhere: No matter where your home is on the map.